Abeer Al Wahaibi
Muscat
Summary
Multi-tasking and organize team leader with 4 years experience in operation field. Well-known for executing successful. Strong organizational and strategic planning skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Route Planning & Optimization Supervisor
EMushrif
12.2021 - Current
- Work closely with project managers to create route planning work scopes and schedules.
- Assist with internal financial planning, analysis and budgeting to ensure operating school transportation buses with a profit.
- Create new methodologies to improve route planning process for over than 1.5K students for both Oman & Kuwait teams.
- Oversaw training and onboarding process for all newly hired employees within route planning team.
- Collaborate with cross-functional teams to align operating plans with customer requirements.
Refund Team Lead
EMushrif
12.2020 - 12.2021
- Develop effective plans for refund processing that meet goals and specifications from scratch.
- Develop a tracking spreadsheets for process monitoring and reporting for over than 10K passengers
- Collect, arrange and input information into database system.
- Handle account payments and provided information regarding outstanding balances.
Customer Service Specialist
Contractor With PDO Company
06.2020 - 01.2021
- Manage and support affected employees.
- Provide and maintain quarantine wristbands to the affected employees
- Clarify affected employees issues and determine root cause of problems to resolve product or service complaints.
- Actively listen to affected employees and handle concerns quickly
- Deliver weekly reports to the management
Customer Service Agent
EMushrif
10.2019 - 06.2020
- Manage and organize documents for data entry tasks.
- Solve customer technical issues related to the tracking app.
- Manage five buses entire operation.
- Communicate with clients regarding Saar services and app features.
Education
Bachelor Degree| - Chemical Engineering|
Higher College of Technology
04.2017
Skills
- Issue Resolution
- Teamwork and Collaboration
- Leadership
- Process Improvement
- Organizing
- Strategic Planning and Scheduling
- Time-Management
- Verbal and Written Communication
Languages
Arabic
Native language
English
Upper intermediate
B2
Hobbies
Taking Photos
Recording Videos
Timeline
Route Planning & Optimization Supervisor
EMushrif
12.2021 - Current
Refund Team Lead
EMushrif
12.2020 - 12.2021
Customer Service Specialist
Contractor With PDO Company
06.2020 - 01.2021
Customer Service Agent
EMushrif
10.2019 - 06.2020
Bachelor Degree| - Chemical Engineering|
Higher College of Technology
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