Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Abeer Al-Sheibani

Senior Product Manager
Muscat,Oman

Summary

Strategic and results-driven Senior Manager specializing in Product Development and Lifecycle Management within the telecommunications sector. Highly analytical with a strong numerical acumen, passionate about leveraging data-driven insights to optimize performance and drive business growth. Recognized for consistently delivering revenue, operational efficiencies, and outstanding customer experiences. Adept at leading cross-functional teams, developing market strategies, and ensuring business objectives are met with precision.

Overview

15
15
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Senior Manager Product – Home Broadband

Ooredoo Oman
11.2020 - Current
  • Lead the strategic development, launch, and lifecycle management of Home Broadband (HBB) products, aligning with organizational goals and revenue targets.
  • Spearheaded 'Win a Home' campaign, driving significant sales uplift and brand visibility.
  • Achieved USD 40K annual OPEX savings through streamlined CPE handling processes.
  • Successfully launched multiple HBB propositions, exceeding AOP revenue targets.
  • Develop and manage the HBB product roadmap with cross-functional alignment.
  • Build business cases and oversee end-to-end product delivery including UAT.
  • Implement Go-to-Market (GTM) strategies and post-launch performance reviews.
  • Lead market trend analysis and competitive benchmarking.
  • Coordinate with IT, Network, Sales, and Customer Service for seamless delivery.
  • Manage product documentation, training content, and marketing collateral.

Senior Manager – Fiber to the Home Service Delivery

Ooredoo Oman
08.2019 - 10.2020
  • Oversaw service delivery processes for Fibre Optics ensuring seamless customer journeys and optimized operational costs.
  • Delivered USD 400K operational cost savings.
  • Improved Customer Satisfaction Score by maximizing team efficiency by 10%.
  • Lead and manage Fiber Optics Service Delivery teams.
  • Vendor/Contractor management and SLA optimization.
  • Process improvement initiatives and performance monitoring.
  • Budget management and business case preparation.

Business Services Performance Manager (Assigned to Fibre Task Force)

Ooredoo Oman
06.2015 - 08.2019
  • Provided statistical reporting, deep data analysis, and performance improvement plans for Business Services and Fibre Programs.
  • Dashboard reporting and KPI management.
  • SLA management and process audits.
  • Revenue and performance monitoring.
  • Implementation of best practices across teams.

Service Delivery Engineer

Ooredoo Oman
03.2011 - 06.2015
  • Led service delivery for high-value corporate clients, improving delivery rates and managing vendor performance.
  • B2B customer experience management.
  • Contractor management and escalation handling.
  • KPI reporting and cross-functional collaboration.

Graduate Trainee – Ruwaad Graduate Program

Ooredoo Oman (Nawras)
10.2010 - 03.2011
  • Completed leadership development rotations across all technology departments, building strong foundations in network and fixed services delivery.
  • Business continuity planning.
  • Network access familiarity for corporate fixed services.
  • Site surveys and radio planning exposure.

Education

BSc -

Telecommunications Engineering
04.2001 - 01.2010

Skills

  • Product & Proposition Management

  • Analytical & Numerical Expertise

  • Go-to-Market Strategy

  • Leadership & Cross-functional Team Management

  • Dashboard Reporting & KPI Analysis

  • Financial & Business Case Development

  • Agile Product Development

  • Stakeholder Management

  • Time Management & Prioritization

  • Customer-Centric Strategy

  • Managing Change & Innovation

  • Strategic Thinking

  • CRM and Reporting Tools

  • UAT & Agile Product Development Methodologies

Accomplishments

  • Graduate, Etimad Program, National Leadership Programme for Middle/Senior Management, 05/21
  • Award Winner, BizPro Awards, Business Professional of the Year, 05/19
  • Nominee, Al Mar’a Excellence Award
  • Award Winner, Exceptional Women Award, 05/13

Timeline

Senior Manager Product – Home Broadband

Ooredoo Oman
11.2020 - Current

Senior Manager – Fiber to the Home Service Delivery

Ooredoo Oman
08.2019 - 10.2020

Business Services Performance Manager (Assigned to Fibre Task Force)

Ooredoo Oman
06.2015 - 08.2019

Service Delivery Engineer

Ooredoo Oman
03.2011 - 06.2015

Graduate Trainee – Ruwaad Graduate Program

Ooredoo Oman (Nawras)
10.2010 - 03.2011

BSc -

Telecommunications Engineering
04.2001 - 01.2010

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Abeer Al-SheibaniSenior Product Manager