Abdullah Ali Hamed AL. Mamari

• Ensure adherence to CMA policies and guidelines. Maintenance & updation of policy documents in English & Arabic.
• Develop service procedures, policies & standards and devise customised mechanism to measure customer satisfaction.
• Proactively handle complaints (from CMA & all business channels) and suggest initiatives to minimise the causes of the same so that customer service experience may be improved and engaged customers are created facilitating organic growth. Escalate customer services issue to senior and executive management if complaints remain unresolved
• Compare and study customer service mechanisms of competitors to adopt best practices and modify/improve existing practices within the company.
• Prepare periodic reports which will assist the management in effectively meeting the company’s objectives
• Draw feedback from customers through client meetings, survey phone calls etc.
• Improved efficiency and productivity by acquiring new skills.
• Reviewed customer history to recommend appropriate products and services.
• Delivered services to customer locations within target timeframes.
• Completed customer orders with speed and accuracy.
• Increased customer satisfaction by resolving issues.

• Receive vehicle cancellation reports.

• Calculate the consumed value of vehicles.

• Make lists of vehicles by Microsoft office.

•Print official letters. Sale salvage vehicle.

• Follow-up of external problems related to insurance.

•Send Email to Salvage buyer and to Loss Survey

- Three month I worked in motor underwriting department

. Customers Services.

Vehicle insurance.

Vehicle inspection

Calculate the cost of insurance

Print documents

Send daily reports