Abdullah Al Mamari
Salalah,Oman
Summary
Experienced team leader with 19 years in driving performance and meeting objectives. Acknowledged for exceptional customer service and awarded for consistent excellence. Proficient in time management and communication, with a strong focus on achieving tasks efficiently. Eager to embrace new challenges and contribute to team success.
Overview
19
19
years of professional experience
Work history
Sr,Key Account Manager
Omantel
Salalah
07.2017 - Current
- Managed key accounts to cultivate strong, enduring client relationships. Executed proactive selling strategies that boosted sales margin growth. Monitored order progression, ensuring timely fulfilment while maintaining client satisfaction.
- Roles and responsibilities:
- Oversaw multiple accounts and addressed emerging concerns, consistently reinforcing company reputation among diverse clientele.
- Facilitated client insights across all levels to enhance internal understanding of customer requirements.
- Cultivating new alliances through established business networks.
- Delivering sales briefings for department leaders
- Strengthening client relationships for employer through delivery of exceptional service and support.
- Delivered optimisation recommendations and market research insights to senior staff.
- Oversee Dhofar Team leaders for corporate sales, directing operations of 18 employees.
- Cultivating and sustaining robust relationships with primary telecom clients.
- Guiding account and project teams towards successful outcomes.
- Enhancing customer satisfaction through proficient management of customer needs and expectations.
- Refining resolution strategies for customer concerns and grievances.
- Analysing markets to identify current trends.
- Increasing profit through up-selling or cross-selling.
- Facilitate targeted planning initiatives to enhance client performance.
Retail Busniess Manager
Oman Oil Marketing
Salalah
07.2014 - 07.2017
- Managing Sales and operation of 25 Station and managing staff duty and make sure we exceed te customer experiance.
Baranch Manager
Ooredoo
Salalah
06.2007 - 07.2014
- Directed a team of 5 salespeople, consistently achieving targets through effective strategies. Analysed performance metrics to drive informed decision-making and enhance sales outcomes. Motivated team by providing clear guidance and ongoing support. Planned and executed strategic initiatives to improve overall sales performance.
- Duties encompass the following:
- Personnel timetable for month.
- Manage staff duties.
- Track sales metrics on daily basis.
- devise strategies for sales expansion.
- Cultivate sales staff to meet performance standards.
- Focus on delivering exceptional customer experience.
- Evaluating sales and service quality on daily basis.
- Resolve customer issues while surpassing expectations and guaranteeing needs are fulfilled.
- Oversee inventory management to guarantee stock availability.
- stock assessments.
- Streamline operations for enhanced efficiency.
- Submit daily report to Headquarters.
Education
Bachelor - Computer science
Dhofar University
SalalahSkills
- Leadership
- Microsoft applications expertise
- Negotiation skills
- Team Management
- ICT Emerging Technologies
Timeline
Sr,Key Account Manager
Omantel
07.2017 - Current
Retail Busniess Manager
Oman Oil Marketing
07.2014 - 07.2017
Baranch Manager
Ooredoo
06.2007 - 07.2014
Bachelor - Computer science
Dhofar University