SAP
Abdullah Al-hadidi
Service Engineer
Muscat,MA
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business needs. Offering over [6] years of customer support knowledge-base experience.
Overview
3
3
Languages
15
15
years of post-secondary education
7
7
years of professional experience
Work History
Service Engineer
international integrated equipment
Muscat, Muscat
05.2014 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Created and followed detailed maintenance schedules for machine, equipment, resulting in 100% increase in equipment lifetime.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Executed tasks within time and budget constraints.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Resolved service issues over phone with customers daily.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Processed quotations, invoices and mailed documentation to clients.
- Maintained up-to-date knowledge of service changes.
Education
High Diploma - Operation & Maintenance
Caledonian College of Engineering
Muscat 09.2008 - 07.2012
High School Diploma -
Almuhana High School
Muscat 09.1995 - 06.2006
Skills
Operational Support
Software
Office Microsoft
IT skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading books
Play snooker
Diving
Watching movie
Timeline
Service Engineer
international integrated equipment
05.2014 - Current
High Diploma - Operation & Maintenance
Caledonian College of Engineering
09.2008 - 07.2012
High School Diploma -
Almuhana High School
09.1995 - 06.2006
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