ABDUL AZIZ AL MASHANI
Muscat,Oman
Summary
Business-oriented graduate with a Bachelor’s degree in Hospitality Management from the University of South Florida, recognized for strong customer relationship management, communication, and operational leadership skills. Experienced in fast-paced service environments managing financial transactions, supervising cash operations, and building strong customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Hospitality & Guest Service Associate
SSA Group
Tampa, Florida
2024.02 - 2026.02
- Delivered high-quality customer service in a fast-paced hospitality environment, ensuring positive guest experiences.
- Supervised daily cash operations totaling approximately $1,800 across multiple registers, ensuring accuracy, accountability, and compliance with financial procedures; responsible for collecting funds from the cash office and reconciling deposits at the end of shifts.
- Supported revenue generation through product recommendations and upselling, contributing to improved guest satisfaction and sales performance.
- Assisted supervisors with training and onboarding new employees, maintaining operational consistency and service standards.
- Coordinated catering and event service operations, ensuring efficient setup, service delivery, and breakdown of event spaces.
Intramural Sports Staff
USF Campus Recreation
Tampa, Florida
2023.03 - 2023.11
- Coordinated intramural sports activities and recreational events for university students.
- Ensured compliance with safety standards and operational procedures during events and competitions.
Education
Bachelor of Science - Hospitality Management
University of South Florida
Tampa, FloridaFoundation Degree - Tourism Management
Griffith University
AustraliaHigh School Diploma - undefined
Al Hasan Bin Hashim High School
OmanSkills
- Sales & Client Relationship Management
- Customer Acquisition & Retention
- Cross-Selling & Upselling
- Cash Handling & Financial Transactions
- Client Communication negotiation
- Financial Awareness & Banking Fundamentals
- Microsoft Excel, PowerPoint & Office Suite
- Team Leadership & Training
- Problem Solving & Adaptability
Certification
- Bloomberg Finance Fundamentals Certification — 2025
- ServSafe Certification (Food, Alcohol & Business Protection) — 2023
LANGUAGES
Arabic — Native
English — Fluent
German — Beginner
ACHIEVEMENTS
Dean’s List — Muma College of Business, University of South Florida, Best Marketing Advertisement & Product Idea Award — Griffith College, Academic Excellence Scholarship — Ministry of Higher Education, Oman
Timeline
Hospitality & Guest Service Associate
SSA Group
2024.02 - 2026.02
Intramural Sports Staff
USF Campus Recreation
2023.03 - 2023.11
Foundation Degree - Tourism Management
Griffith University
High School Diploma - undefined
Al Hasan Bin Hashim High School
Bachelor of Science - Hospitality Management
University of South Florida