Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ABDULAZIZ AL-NASSERI

Muscat,MA

Summary

Computer Systems & Network Engineer with strong expertise in network design, system configuration, and IT infrastructure management, complemented by experience in software engineering and business analysis. Skilled in configuring and troubleshooting Cisco and Huawei networks, deploying servers and virtual environments, and integrating telecom service platforms. Proven ability to bridge technical and business needs, ensuring reliable system performance, optimized networks, and successful IT project execution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Analyst

Ooredoo Telecom
09.2023 - Current
  • Led requirement gathering and documentation for cross-functional IT and telecom projects.
  • Acted as a bridge between business owners and IT teams, ensuring project requirements were translated into technical solutions.
  • Managed project timelines, SLAs, and risk mitigation to ensure smooth delivery.
  • Designed and tracked Power BI dashboards for project and SLA monitoring.
  • Proactively identify and address potential project roadblocks, ensuring timely resolution.
  • Regularly review and refine project requirements to align with evolving business goals.


Software Engineer

Ooredoo Telecom
09.2022 - 09.2023
  • Requirement gathering from marketing/business team and designing product and Add-on based on the requirement.
  • Done coordination with different stake holders to fulfill customer requirement.
  • Responsible for implementation of various promotions and end to end testing.
  • Handling customer complains related to charging, recharge for voice, data and SMS.
  • Worked on PAM based promotions.
  • Worked of various offer-based rating (offer driven rating), UC/UT.
  • Experience in Installation/Integration of SDP & AIR Nodes. Involved in Implementation of New features in Network.
  • Involved in Business configuration in AIR & SD as a part of enhancement of existing product or implementing the new business requirement.
  • Involved in deployment of new product in production System.

Network Engineer

Sultan Qaboos University
08.2019 - 05.2022
  • Designed and tested LAN/WAN topologies using Cisco & Huawei routers and switches.
  • Configured routing protocols (OSPF, EIGRP, BGP), VLANs, STP, ACLs, NAT, DHCP.
  • Deployed Packet Tracer labs and real-world simulations for enterprise networks.
  • Worked on Linux server setup, DNS, DHCP, Apache, MariaDB.
  • Participated in university projects on secure network design, network performance optimization, and virtualization.

Education

Bachelor of Computer Systems And Network Engineeri - Engineering

Sultan Qaboos University
Muscat
05-2022

Skills

  • Networking & Systems: Routing & Switching (Cisco, Huawei), TCP/IP, LAN/WAN, Firewalls, VPN, Packet Tracer, Virtualization (VMware, VirtualBox), Linux/Windows Servers
  • Telecom Systems: SDP & AIR Nodes, Charging Systems, CSI(CRM), Billing Platforms
  • IT Infrastructure: Server setup, System Administration, Network Troubleshooting, Integration & Deployment
  • Business & Project Skills: Requirements Gathering, Stakeholder Management, Documentation (RSD, MoM), SLA Tracking
  • Soft Skills: Problem-Solving, Decision-Making, Collaboration across Business & IT Teams

Certification

  • Cisco Networking Academy – Routing & Switching
  • CCNAv7: Switching, Routing and Wireless Essentials
  • Huawei Certification – Routing & Switching

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Business Analyst

Ooredoo Telecom
09.2023 - Current

Software Engineer

Ooredoo Telecom
09.2022 - 09.2023

Network Engineer

Sultan Qaboos University
08.2019 - 05.2022

Bachelor of Computer Systems And Network Engineeri - Engineering

Sultan Qaboos University

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ABDULAZIZ AL-NASSERI