ABDUL RAHUMAN
Muscat
Summary
Offering motivational leadership and training to improve staff productivity, achievement and satisfaction for continued company growth. Inspiring Store Incharge, accomplished in leading teams of 100 % to consistently outperform sales KPI. Offering motivational leadership and training to improve staff productivity, achievement and satisfaction for continued company growth.
Experienced with team leadership, conflict resolution, and process improvement. Utilizes these skills to enhance customer satisfaction and operational efficiency. Track record of fostering collaborative environments and addressing customer concerns effectively.
Professional with significant background in customer service management prepared for this role. Skilled in conflict resolution, communication, and team training. Strong focus on collaboration and delivering results, reliably adapts to changing needs. Known for fostering positive team environments and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Duty Manager /Assistant Customer Service Manager
Sharaf DG
12.2020 - Current
- Corrected operational discrepancies for numerous stores by developing and executing process.
- Maintained daily transactions records, enabling diligent financial monitoring and assessment.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Monitored staff performance levels, implementing development and training schemes to build team capabilities.
- Closely monitored premises for suspicious activity, aiding loss prevention and maximizing store security.
- Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
- Led and motivated sales teams to consistently meet and exceed monthly sales.
- Analyzed customer feedback to identify trends and recommend operational improvements.
- Managed conflict resolution strategies, ensuring timely solutions while maintaining customer relationships.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Achieve store objectives, ensuring the highest level of customer service.
Queue Management system: To ensure customers walking at the customer care desk should be served within standard time & identify resource required during the hours of the day in order to attain the objective and plan roster accordingly. - Sales Return Authorization Note: To offer Sharaf DG Customers flexibility & satisfaction with their purchase without effecting organization's profitability.
- DOA & RMA claims for all Oman region with the RMA Process
Reconciliation report maintain for all the vendors for RMA / DOA with CN Details. Turnaround Time period for customer and stock items RAM / DOA. - Unresolved warranty cases beyond 15 days: To ensure that supplier provide solution for all cases those are pending at the irrespective service centers beyond 15 working days.
- Customer care location Monitoring Report: To monitor regular movement of product between customer care and sales location within the respective store.
- Producing all the reports complete SAP.
Monitoring and Sending daily LPOʼs to the vendors for latter deliveries for all the stores.
Retail Store Incharge
Lifestyle Landmark Group
08.2018 - 11.2020
- Set sales targets and implemented action plans for achieving set objectives.
- Properly staffed all stores under management.
- Conducted personnel performance appraisals to assess training needs of staff members.
- Ensured regular sales floor tidying and stock replenishment for visually appealing Home departments displays.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Provided training to improve knowledge base of staff and used cross-training methods to maintain productivity when employees were absent.
Inventory Incharge
Lifestyle Landmark Group
05.2016 - 09.2018
- Manage and control inventory levels to ensure optimal stock availability.
- Monitor stock movement, receiving, storage, and dispatch of goods.
- Conduct regular stock audits and physical inventory counts.
- Coordinate with purchasing and suppliers to avoid overstocking or shortages.
- Analyze inventory data to forecast demand and plan replenishment.
- Ensure proper storage, labeling, and handling of materials.
- Reduce inventory costs by minimizing waste, damage, and obsolete stock.
- Prepare inventory reports for management review.
Head Cashier
Lifestyle Landmark Group
02.2014 - 07.2016
- Supervise and manage daily cashier operations and staff schedules.
- Ensure accurate cash handling, billing, and transaction processing.
- Monitor cash registers, opening and closing procedures, and cash reconciliation.
- Handle customer escalations, refunds, and exchange approvals.
- Ensure compliance with company policies and financial procedures.
- Prepare daily sales reports and submit cash summaries to management.
- Control cash shortages/overages and investigate discrepancies.
- Coordinate with accounts and store management for smooth operations.
- Maintain a clean, organized, and secure cashier area.
Sales Assistant
Al Tower Star Computers
07.2012 - 06.2014
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Analysed departmental documents for appropriate distribution and filing.
- Monitored multiple databases to keep track of all company inventory.
Education
Bachelor of Science - Computer Science
Bharathidasan University
Nagapattinam, IndiaDiploma - Graphical Designer
Gtech Computers
Karaikal, IndiaHigher Secondary School Certificates - undefined
Higher Secondary School
Nagapattinam, TamilnaduSkills
- Strong leadership abilities
- Timely safety audits
- Administration
- Hourly shift management
- Staff train and development
- Employee relations
- Strategic Planning and merchandising
- Shrinkage and loss prevention
- Employee development
- Customer relations expertise
- Process improvements
- Budget forecasting
- Stock room management
- Customer service
- Time management
- Cash handling
- Customer engagement
- Conflict resolution
- Quality control
- Schedule management
- Inventory control
- POS system operations
- Problem investigation
- Solutions planning
- Microsoft outlook, word, and Excel
- Customer service focus
- New employee training
LANGUAGES
English
Full Professional
Tamil
Native or Bilingual
Hindi
Full Professional
Malayalam
Full Professional
awarded
Received PRAISED AWARD
from lifestyle 2019, for Exceptional in taking over ownership and challenges. 2019
Back to School Achievement Award from Sharafdg -2024,for exceptional taking growth LFL 35% 2024
Mall of OmanAchieved 35% Like-for-Like (LFL) sales growth during the Back-to-School campaign;
recognized with an Achievement Award.
Loss Prevention Champion Award 2016, Recognized for excellence
in shrinkage control, theft prevention, and compliance with loss-prevention standards.
02/2014 – 07/2016
Oasis Center, Dubai
Timeline
Duty Manager /Assistant Customer Service Manager
Sharaf DG
12.2020 - Current
Retail Store Incharge
Lifestyle Landmark Group
08.2018 - 11.2020
Inventory Incharge
Lifestyle Landmark Group
05.2016 - 09.2018
Head Cashier
Lifestyle Landmark Group
02.2014 - 07.2016
Sales Assistant
Al Tower Star Computers
07.2012 - 06.2014
Diploma - Graphical Designer
Gtech Computers
Higher Secondary School Certificates - undefined
Higher Secondary School
Bachelor of Science - Computer Science
Bharathidasan University