Abdalla Mohamed
Jaalan Abu Ali
Summary
To secure a responsible career opportunity within organization that I will showcase my managerial and customer service skills to benefit mutual growth and success.
Overview
12
12
years of professional experience
Work History
Manager
Oxygencafe & Roastery
01.2017 - 08.2024
- Managing Sales Staff
- Coordinating Sales Activities
- Compiling Sales Reports
- Resolving Customer Complaints
- Act as the intermediary between the upper levels of management and the sales team
- Formulate pricing policies
- Determine daily coupons
- Ensure pricing is correct
- Coach, train, counsel, recruit and discipline employees
- Evaluate on-the-job performance of sales team
- Perform other duties as assigned
- Managed all bank deposits, outgoing expenses, accounting and monthly payroll
- Control inventory, create bank deposits, Schedule and payroll
- Handled bank deposits and oversaw cash safe
- Handled all sales transactions, prepared sales reports daily & bank deposits
- Prepared daily bank deposits from the cash/credit accountings
- Creating and maintaining employee schedules, and submitting payroll
- Manage daily operations including sales, inventory management and employee management
Manager
Second Cup
01.2011 - 01.2012
- Overseeing the day-to-day operations of the coffee shop
- Maintaining records, and running deposits
- Solving challenges faced by customers and employees
- Overseeing cleanliness and maintenance of the cafe
- Maintaining inventory, ordering, and receiving product
- Gulf training College for in-store Training
Cafe Manager
Starbucks
12.2005 - 10.2010
- Incharge of overall store
- Cash management
- Ordering various store needs
- Sending daily,weekly and monthly audit reports
- Stock taking
- Conducting staff performance appraisal
- Maintained store cleanliness
- Control wastage, shrinkage
- Complied with health and safety regulations
- Coordinate listening group with higher management
Education
Certificates - Management,
Gulf Institute Oman
Oman11.2012
Certificates - Retail Management
Starbucks Training Centre
Kingdom Of Saudi Arabia01.2005
Kenya certificate of secondary education -
TUDOR HIGH SCHOOL
Kenya01.1995
Skills
- Food & Beverage Cost Management
- In-Store Reporting
- Employee Performance Evaluation
- Flexibility
- Profit and Loss Presentation
- Customer Preference Evaluation
- Effective Communication
- Microsoft Windows Proficiency
- Proficient in MS Word
- Excel Reporting Skills
- MS PowerPoint
- Digital Connectivity
- Email Communication
- Project coordination
- Goal monitoring
- Brainstorming
- Decision making
- Problem solving
- Effective Time Management
- Punctuality
- Empathy
- Cross-Functional Team Support
- Verbal communication
- Written communication
- Effective Conflict Resolution
Languages
English
Arabic
Idpassportno
AK0119330
Personal Information
- Date of Birth: 07/25/76
- Marital Status: Married
- Religion: Islam
References
- Mr Alwy Jelani, +966502022035, Starbucks Saudia Arabia
- Mr Hilal Rashid, +96892024222, Oxygen Cafe
- Mr Talal Al Balushi, +96892828523, Secondcup
Socialskillsandcompetencies
- Empathy – interacting well with others and understand how they are feeling
- Ability to cooperate, and work with a team
- Communication skills, both verbal and written
- Conflict resolution
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Timeline
Manager
Oxygencafe & Roastery
01.2017 - 08.2024
Manager
Second Cup
01.2011 - 01.2012
Cafe Manager
Starbucks
12.2005 - 10.2010
Kenya certificate of secondary education -
TUDOR HIGH SCHOOL
Certificates - Management,
Gulf Institute Oman
Certificates - Retail Management
Starbucks Training Centre
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