Amjad Al naamani
Muscat
Summary
Seasoned aviation professional with over seven years as a Cabin Crew Member, specialising in aviation operations, safety protocols, and passenger handling. Expertise in emergency response and regulatory compliance enhances operational efficiency. Background in hotel reception and customer service bolsters strong communication and problem-solving abilities. Committed to advancing the Civil Aviation Authority’s goals in safety standards and environmental initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Oman Air
Muscat
03.2019 - Current
- Managed onboard emergency situations, prioritising passenger safety and minimising risk.
- Maintained full compliance with aviation safety procedures and operational regulations.
- Delivered exceptional customer service to international passengers from diverse backgrounds.
- Coordinated with flight crew and operational teams to optimise flight operations and enhance passenger experience.
- Demonstrated strong awareness of aviation operational standards and airline procedures.
- Participated in regular aviation safety and emergency response training programs.
- Exhibited professionalism, effective communication, and teamwork under pressure, contributing to a positive cabin environment.
- Prepared detailed incident and operational reports as needed.
Front Desk Receptionist
Mysk
Muscat, OMAN
07.2018 - 03.2019
- Handled customer inquiries, reservations, and complaints with excellent service standards.
- Managed guest check-in/check-out procedures efficiently and professionally.
- Maintained accurate records and coordinated communication between internal departments to support efficient operations.
- Developed effective communication and administrative skills to manage front desk responsibilities in a fast-paced environment.
Education
Diploma of Higher Education -
High school diploma
Muscat, MA01-2016
SVQ Level 3 -
Us english Academy
BANGALOR 01-2015
Skills
- Aviation Safety & Emergency Procedures
- Safety compliance
- Incident reporting
- Safety awareness
- Aviation Operations Knowledge
- ICAO standards knowledge
- Passenger service management
- Operational teamwork
- Team collaboration
- Customer relationship management
- Interpersonal communication
- Strategic problem solving
- Fast adaptability
- Microsoft Office proficiency
- Report documentation
Certification
- Cabin Crew Safety & Emergency Procedures Training
- First Aid & Fire Fighting Training
- Customer Service Excellence Training
- Aviation Security Awareness Training
- Crisis & Emergency Response Training
- Any ICAO / Aviation Related Courses (if available)
Additional information
Strong understanding of aviation operational environments., Able to work efficiently under pressure and in multicultural environments., Excellent public dealing and communication skills., Willing to participate in continuous professional development and specialized training.
Timeline
Cabin Crew Member
Oman Air
03.2019 - Current
Front Desk Receptionist
Mysk
07.2018 - 03.2019
Diploma of Higher Education -
High school diploma
SVQ Level 3 -
Us english Academy