OPERA PMS
Alok Kumar
Front Office Supervisor
Summary
Alok Kumar is a Bachelor of Hotel Management & Catering Technology graduate from Bareilly, Uttar Pradesh, India. With a strong background in the hospitality industry, including 3 years of experience as a Front Desk Agent in renowned international chain hotels like Marriott and IHG Hotels,Now I'm seeking a position in the hospitality sector. The goal is to leverage expertise and innovative hospitality skills while maintaining the integrity and work ethics of the working environment, ultimately contributing to the organization's reputation and success.
Overview
2025
2025
years of professional experience
Work History
Front office supervisor
Al Maskaan Village
6 2024 - Current
- Ensure exceptional guest experiences by handling check-ins/outs, addressing inquiries, and resolving issues promptly.
- Oversee front desk staff, provide training, and manage daily schedules to ensure smooth operations
- Monitor and manage reservations, room assignments, and guest requests, maintaining efficiency and accuracy
- Uphold high standards of cleanliness and service, ensuring adherence to hotel policies and procedures
- Address and resolve any guest complaints or concerns with professionalism and urgency
- Manage cash handling, prepare reports, and assist with financial transactions
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Guest Service Agent (Front Desk Agent)
Marriott International
05.2023 - 05.2024
- Greeting guests as they arrive, checking them in, providing information about the hotel and its amenities, and processing payments during check-out
- Handling room reservations either over the phone, through email, or in person
- Doing billings and handling cashiering like currency exchange and etc
- Allocations of room to preference wise as well as allocating members room according to their membership tier and offering room upgrade to the eligible members if possible
- Addressing guest inquiries, requests, and complaints promptly and professionally
- Educating guests about Marriott's loyalty program, Marriott Bonvoy, and assisting with enrollment, recognition of elite members, and redemption of rewards points
- Creating case on behalf of guest for missing stay to get the points and nights to the guests
- Processing guest payments, including cash, credit card, and other forms of payment securely and accurately
- Serving as a central point of communication between guests and various hotel departments
Guest Service Agent (Front Desk Agent)
IHG Hotels & Resorts
12.2021 - 04.2023
- Greeting guests warmly upon arrival, efficiently checking them in, and providing information about hotel services, amenities, and local attractions
- Managing room reservations through IHG's booking system, ensuring accuracy of guest information, and assigning rooms based on guest preferences and availability
- Responding to guest inquiries, requests, and complaints promptly and professionally
- Educating guests about the benefits of IHG's loyalty program, enrolling new members, and recognizing and rewarding loyal guests appropriately
- Adhering to IHG's safety and security protocols to ensure the well-being of guests and staff
- Handling cash, credit card transactions, and other forms of payment securely and accurately
- Maintaining accurate guest records and reservation information
- Being a front desk agent we are the central point of communication between guests and various hotel departments
- Addressing and resolving guest concerns and issues promptly to ensure guest satisfaction
Guest Service Agent (Front Desk Agent)
Renest Hotels
09.2021 - 11.2021
- Warm welcoming and greetings of each and every guests
- Answering telephone calls, as well as screening and forwarding calls
- Taking Check-in and check-out
- Making the C-form of the foreign guests and submission of C-form to the nearest Police Station or FRRO Office
- Making the reservation walk-in, on call or by mail and sending confirmation to the guests
- Fulfilling of guests requests on timely basis
- Handlings guest complaints and mark them HWC or HWEC
- Room allocation of member guests and other VIPs guests of arrivals according to their preferences
- Providing GST Invoices to the guests
- Submission of the invoices to the account departments
- Doing the cashiering like currency exchange etc
- Welcoming and assisting visitors in a friendly and professional manner
- Handling basic inquiries and sorting mail
- Copying, scanning, and filing documents
- Monitoring office supplies and ordering replacements
- Keeping the reception area tidy and observing professional etiquette
Education
Bachelor Of Hotel Management & Catering Technology - Hotel Management
MJP Rohilkhand University
Bareilly Uttar Pradesh India 04.2001 -
Skills
Front Office Operations
Personal Information
- Date of Birth: 12/02/00
- Gender: Male
- Nationality: Indian
Training
- Vocational Trainee, Marriott International - Le Meridian Nagpur, 06/02/18, 07/18/18
- Industrial Trainee, The Fern Sattva Resort Dwarka Gujarat, 06/09/19, 11/28/19
- Job Trainee, Fern Residency Rajkot, 01/01/20, 03/01/20
Software
PMS OASIS
IDS
PMS INNKEY
Hobbies
I like watching movies based of science fiction.
Listening music
Playing Indoor games
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Guest Service Agent (Front Desk Agent)
Marriott International
05.2023 - 05.2024
Guest Service Agent (Front Desk Agent)
IHG Hotels & Resorts
12.2021 - 04.2023
Guest Service Agent (Front Desk Agent)
Renest Hotels
09.2021 - 11.2021
Bachelor Of Hotel Management & Catering Technology - Hotel Management
MJP Rohilkhand University
04.2001 -
Front office supervisor
Al Maskaan Village
6 2024 - Current
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