MAC OS PAGES
Isam AL - Maskari
Operation Manager
Muscat,MA
Summary
Advanced Operations Manager offering over 07 years of experience and proven success in the industry , quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operation Manager
F&B , FILLI CAFE
Muscat
02.2020 - Current
- Introducing POS cloud System & integrated inventory system to Organization
- Operations in charge for 5 locations
- Overseen 2 new location from the contractor hand over to Operation /launch day
- In Charge of Inventory (Stock , Purchases , Monthly Report )
- In Charge of Maintenance of 5 location ( Civil , MEP , IT , Marketing )
- In Charge Of Maintenance Of 2 Accommodation Location
- Food Menu / Involved in Menu engineering Process
- Governmental Approvals and Follow ups (Municipality , Ministry of Commerce , Consumer Protection , Ministry of Manpower )
- Introducing new suppliers to the business
- Conducing Market Research for any new products Involves our menu items/ Adding/Removing/Adjusting recipes to match our selling price & Cost .
- Daily Visit to all location ( physical or virtual )
- Detailed Report to upper management / Owner
- Sales Report / Batch Report / Inventory Report check up on System
- New products Seeking at local Market
- Follow up with all outlets managers / Supervisors
- Adding / Removing / Resolving All outlets Related items
- Responsible of Updating Accounts Team On Operational Matters / Pending Payment / Tax Related issues / Summary of supplier accounts
Opera>on Manager
GULF BRANDS SAOC
Muscat
09.2012 - 12.2019
- Managing 5 running outlets F&B -Following up with day to day sales/employees/troubleshooting/supplier/of 5 f&b outlets
- Planing , designing 2 running outlets - involved in planing the operational aspect of a new business & setup equipment plosions for flexibility and the ease of production/operation
- In charge of placing the overall design for full fledge outlet in a kiosk - Directed the contractors and followed up step by step in the fit outs and requirements needed to complete their job
- Manage a team of 26 people - in terms of attendance , well being , Motivation , Attitude & personal
- Successfully introduced product diversification - introduced number of promotional offers & products that increased our sales up to 25%.
- Increased the department revenue -introduced delivery , marketing schemes to increase revenue with a cap og 15 % increase
- Strengthen relationships with big organizations and government entities - Maintained a very good relation with the government sector that in return guaranteed 5 major catering event in three continues years
- Market research for any new business - intensive marketing research prior to opening a new business in terms of comparison pros/cons
- Food costing for all the brands - created new formula for a simplified food cost that will ensure that we stay a healthy business range of 32%
- Stock & inventory -tracked down inventory by creating a day to day sheet and following up every 2 weeks of operation
- Secretary of the board of directors - Annual meetings , general meeting , board meetings - in charge of board meeting and updating the board with the current status of the organization , and documenting the meeting and following up with the instruction and decisions made by the board as per board minutes , annual meeting , audit committees
- Providing Investors & shareholders with status update every 12 months of operations - Providing shareholders with details of company profit/loss every 12 months of operation & respond to their enquiry / concern
- Plan and structure outlets business ( design , operations , cost) ! Determine the manpower needs for the department based on the work load and work allocation and finalize it with the board of directors .
- Providing monthly report of performance and changes in our local market and sales
- looking for new business opportunities
- Responsible of Releasing all related payment and payment plans for Shopping malls, suppliers , staff
- Responsible of following up with Accounts in terms of liabilities &book keeping.
- Following up with suppliers and introduce new products
- Develop and implement a sales strategy in order to increase revenues and meet sales targets
- Develop and implement strategies and marketing plans in order to achieve the agreed goals
- Monitor the processes and operations to ensure efficiency in processes and maximization of revenues
- Oversee and manage the process of documentation for all business processes, procedures and policies
- Identify potential customers and generate leads and explore new opportunities in order to increase sales and revenues
- Identify and convert opportunities to create more business through sale
- Responsible of Menu Engineering F&B
- Ensure that the quality, health, safety and environment related requirements as applicable to performing the role are met at all times
- Responsible of updating the company profile and official company documents with the government entities (MOC,MOP,MOE,ROP,MOM)
- Consolidate the reports in order to ensure timely generation of the commercial reporting (weekly, monthly and quarterly)
HR MANAGER & BOARD SECRETARY
Gulf Brands SAOC
Muscat
05.2013 - 12.2014
- Manage a team of 32 people HR RELATED - Created a file for each staff that contained all necessary information including emergency contact and next of keen
- Successfully maintained and create rules & regulations for staff - Created accommodation rules & regulation for the staff to follow outside the working ours that determined our classiness & hygiene
- Minimize turn over - Created and developed set of forms with questioned that helped the top management to promote the staff
- Conducted in-house trainings for staff -start with step by step in house training by implementing set of procurers that ease the transition and gave the feeling of confidence for the new comers - add a buddy system ( new recruit to be a shadow of a employee)
- Manage office, back office, - Arranged the files of accounting / HR/OPERATION / MARKETING / IT / ASSETS in terms of identifying missing document in order for faster reference if needed
- Responsible of all staff documentation
- Board of Directors secretary - AGENDA ,Meeting minutes , following up with decision made and updating the Board , ensuring that objectives are completed before having a board meeting
- Responsible for providing the board with staff achievement report
- Planning Annual leaves , Increment & promotions for the staff
- Supervision and Coordination day-to-day activities related to all aspects of Support (Projects,
- Raining, Reporting, Secretarial & Administration)
- Coordinates the Complaint Management process in order to ensure that all customer are satisfied
HR
Gulf Brands SAOC
Muscat
09.2012 - 04.2013
- Develop policies and procedures for staff
- Recruiting
- Develop a close relationship with all staff
- Ensure up to date information is provided from all staff
- Following up with newly hired candidates for company and government requirement
- Organizing in-house meeting to discuss current outlet status and future plans
- In Charge of allocating daily tasks and responsibilities to Public Relation Officer
- Run monthly, quarterly reports as necessary to GM
- Achievements
- Developed new HR system ( leave plan - attendance - warning letters-bonuses-promotions/increments )
- Conducing Interviews for jobs (sales-FOH-BOH & OFFICE secretary )
Education
BBA - Business Management
University of Ballarat, City University College
10.2007 - 11.2011
Skills
Operations support
undefinedAccomplishments
- Introducing POS cloud System & integrated inventory system to Organization
- Operations in charge for 5 location
- Overseen 2 new location from the contractor hand over to Operation /launch day
- managing 5 running outlets F&B
-Following up with day to day sales/employees/troubleshooting/supplier/of 5 f&b outlets
- Planing , designing 2 running outlets
- involved in planing the operational aspect of a new business & setting up equipment positions for flexibility and the ease of production .
- In charge of placing the overall design for full fledge outlet in a kiosk
- Directed the contractors and followed up step by step in the fit outs and requirements needed to complete their job.
- Manage a team of 26 people
- in terms of attendance , well being , motivation , attitude & personal
- Successfully introduced product diversification
- introduced few offers & products that increased our sales
- Increased the department revenue
-introduced delivery , marketing schemes to increase revenue with success
- Strengthen relationships with big organizations and government entities
- Maintained a very good relation with the government sector that in return guaranteed 5 major catering event in three continues years .
- market research for any new business
- intensive marketing research prior to opening a new business interns of competition pros/cons
- Food costing for all the brands
- created new formula for a simplified food cost that will ensure that we stay a healthy business range of 32%
- Stock & inventory
-tracked down inventory by creating a day to day sheet and following up every 2 weeks of operation
- secretary of the board of directors - Annual meetings , general meeting , board meetings
- in charge of board meeting and updating the board with the current status of the organization , and documenting the meeting and following up with the instruction and decisions made by the board as per board meeting , annual meeting , audit committees
- providing Investors & shareholders with status update every 12 months of operations
Software
Microsoft Office
Timeline
Operation Manager
F&B , FILLI CAFE
02.2020 - Current
HR MANAGER & BOARD SECRETARY
Gulf Brands SAOC
05.2013 - 12.2014
Opera>on Manager
GULF BRANDS SAOC
09.2012 - 12.2019
HR
Gulf Brands SAOC
09.2012 - 04.2013
BBA - Business Management
University of Ballarat, City University College
10.2007 - 11.2011
Similar Profiles
Jerwin FrankJerwin Frank
Restaurant Manager at Filli CafeRestaurant Manager at Filli Cafe
Hemstone ShiverenjeHemstone Shiverenje
Kitchen Helper at Filli Cafe OmanKitchen Helper at Filli Cafe Oman
Manikanta TallaManikanta Talla
Supervisor at PERSON IN CHARGE, PIC, Filli Cafe L.L.CSupervisor at PERSON IN CHARGE, PIC, Filli Cafe L.L.C