MAC OS PAGES
Isam AL - Maskari
Operation Manager
Muscat,MA
Summary
Advanced Operations Manager offering over 07 years of experience and proven success in the industry , quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operation Manager
F&B , FILLI CAFE
Muscat
02.2020 - Current
- Introducing POS cloud System & integrated inventory system to Organization
- Operations in charge for 5 locations
- Overseen 2 new location from the contractor hand over to Operation /launch day
- In Charge of Inventory (Stock , Purchases , Monthly Report )
- In Charge of Maintenance of 5 location ( Civil , MEP , IT , Marketing )
- In Charge Of Maintenance Of 2 Accommodation Location
- Food Menu / Involved in Menu engineering Process
- Governmental Approvals and Follow ups (Municipality , Ministry of Commerce , Consumer Protection , Ministry of Manpower )
- Introducing new suppliers to the business
- Conducing Market Research for any new products Involves our menu items/ Adding/Removing/Adjusting recipes to match our selling price & Cost .
- Daily Visit to all location ( physical or virtual )
- Detailed Report to upper management / Owner
- Sales Report / Batch Report / Inventory Report check up on System
- New products Seeking at local Market
- Follow up with all outlets managers / Supervisors
- Adding / Removing / Resolving All outlets Related items
- Responsible of Updating Accounts Team On Operational Matters / Pending Payment / Tax Related issues / Summary of supplier accounts
Opera>on Manager
GULF BRANDS SAOC
Muscat
09.2012 - 12.2019
- Managing 5 running outlets F&B -Following up with day to day sales/employees/troubleshooting/supplier/of 5 f&b outlets
- Planing , designing 2 running outlets - involved in planing the operational aspect of a new business & setup equipment plosions for flexibility and the ease of production/operation
- In charge of placing the overall design for full fledge outlet in a kiosk - Directed the contractors and followed up step by step in the fit outs and requirements needed to complete their job
- Manage a team of 26 people - in terms of attendance , well being , Motivation , Attitude & personal
- Successfully introduced product diversification - introduced number of promotional offers & products that increased our sales up to 25%.
- Increased the department revenue -introduced delivery , marketing schemes to increase revenue with a cap og 15 % increase
- Strengthen relationships with big organizations and government entities - Maintained a very good relation with the government sector that in return guaranteed 5 major catering event in three continues years
- Market research for any new business - intensive marketing research prior to opening a new business in terms of comparison pros/cons
- Food costing for all the brands - created new formula for a simplified food cost that will ensure that we stay a healthy business range of 32%
- Stock & inventory -tracked down inventory by creating a day to day sheet and following up every 2 weeks of operation
- Secretary of the board of directors - Annual meetings , general meeting , board meetings - in charge of board meeting and updating the board with the current status of the organization , and documenting the meeting and following up with the instruction and decisions made by the board as per board minutes , annual meeting , audit committees
- Providing Investors & shareholders with status update every 12 months of operations - Providing shareholders with details of company profit/loss every 12 months of operation & respond to their enquiry / concern
- Plan and structure outlets business ( design , operations , cost) ! Determine the manpower needs for the department based on the work load and work allocation and finalize it with the board of directors .
- Providing monthly report of performance and changes in our local market and sales
- looking for new business opportunities
- Responsible of Releasing all related payment and payment plans for Shopping malls, suppliers , staff
- Responsible of following up with Accounts in terms of liabilities &book keeping.
- Following up with suppliers and introduce new products
- Develop and implement a sales strategy in order to increase revenues and meet sales targets
- Develop and implement strategies and marketing plans in order to achieve the agreed goals
- Monitor the processes and operations to ensure efficiency in processes and maximization of revenues
- Oversee and manage the process of documentation for all business processes, procedures and policies
- Identify potential customers and generate leads and explore new opportunities in order to increase sales and revenues
- Identify and convert opportunities to create more business through sale
- Responsible of Menu Engineering F&B
- Ensure that the quality, health, safety and environment related requirements as applicable to performing the role are met at all times
- Responsible of updating the company profile and official company documents with the government entities (MOC,MOP,MOE,ROP,MOM)
- Consolidate the reports in order to ensure timely generation of the commercial reporting (weekly, monthly and quarterly)
HR MANAGER & BOARD SECRETARY
Gulf Brands SAOC
Muscat
05.2013 - 12.2014
- Manage a team of 32 people HR RELATED - Created a file for each staff that contained all necessary information including emergency contact and next of keen
- Successfully maintained and create rules & regulations for staff - Created accommodation rules & regulation for the staff to follow outside the working ours that determined our classiness & hygiene
- Minimize turn over - Created and developed set of forms with questioned that helped the top management to promote the staff
- Conducted in-house trainings for staff -start with step by step in house training by implementing set of procurers that ease the transition and gave the feeling of confidence for the new comers - add a buddy system ( new recruit to be a shadow of a employee)
- Manage office, back office, - Arranged the files of accounting / HR/OPERATION / MARKETING / IT / ASSETS in terms of identifying missing document in order for faster reference if needed
- Responsible of all staff documentation
- Board of Directors secretary - AGENDA ,Meeting minutes , following up with decision made and updating the Board , ensuring that objectives are completed before having a board meeting
- Responsible for providing the board with staff achievement report
- Planning Annual leaves , Increment & promotions for the staff
- Supervision and Coordination day-to-day activities related to all aspects of Support (Projects,
- Raining, Reporting, Secretarial & Administration)
- Coordinates the Complaint Management process in order to ensure that all customer are satisfied
HR
Gulf Brands SAOC
Muscat
09.2012 - 04.2013
- Develop policies and procedures for staff
- Recruiting
- Develop a close relationship with all staff
- Ensure up to date information is provided from all staff
- Following up with newly hired candidates for company and government requirement
- Organizing in-house meeting to discuss current outlet status and future plans
- In Charge of allocating daily tasks and responsibilities to Public Relation Officer
- Run monthly, quarterly reports as necessary to GM
- Achievements
- Developed new HR system ( leave plan - attendance - warning letters-bonuses-promotions/increments )
- Conducing Interviews for jobs (sales-FOH-BOH & OFFICE secretary )
Education
BBA - Business Management
University of Ballarat, City University College
10.2007 - 11.2011
Skills
Operations support
Strategic planning
Recipes and menu planning
Recruitment
Kitchen equipment operation and maintenance
Safe food handling
Cost controls
Training and Development
MS Office
Self-Motivated
Time Management
Multitasking Abilities
Decision Making
Collaboration
Workflow planning
New business generation
Asset Management
Product knowledge
Client Relationships
Business Development
Quality assurance
Merchandising
Staff training/development
Relationship building
Accomplishments
- Introducing POS cloud System & integrated inventory system to Organization
- Operations in charge for 5 location
- Overseen 2 new location from the contractor hand over to Operation /launch day
- managing 5 running outlets F&B
-Following up with day to day sales/employees/troubleshooting/supplier/of 5 f&b outlets
- Planing , designing 2 running outlets
- involved in planing the operational aspect of a new business & setting up equipment positions for flexibility and the ease of production .
- In charge of placing the overall design for full fledge outlet in a kiosk
- Directed the contractors and followed up step by step in the fit outs and requirements needed to complete their job.
- Manage a team of 26 people
- in terms of attendance , well being , motivation , attitude & personal
- Successfully introduced product diversification
- introduced few offers & products that increased our sales
- Increased the department revenue
-introduced delivery , marketing schemes to increase revenue with success
- Strengthen relationships with big organizations and government entities
- Maintained a very good relation with the government sector that in return guaranteed 5 major catering event in three continues years .
- market research for any new business
- intensive marketing research prior to opening a new business interns of competition pros/cons
- Food costing for all the brands
- created new formula for a simplified food cost that will ensure that we stay a healthy business range of 32%
- Stock & inventory
-tracked down inventory by creating a day to day sheet and following up every 2 weeks of operation
- secretary of the board of directors - Annual meetings , general meeting , board meetings
- in charge of board meeting and updating the board with the current status of the organization , and documenting the meeting and following up with the instruction and decisions made by the board as per board meeting , annual meeting , audit committees
- providing Investors & shareholders with status update every 12 months of operations
Software
Microsoft Office
Timeline
Operation Manager
F&B , FILLI CAFE
02.2020 - Current
HR MANAGER & BOARD SECRETARY
Gulf Brands SAOC
05.2013 - 12.2014
Opera>on Manager
GULF BRANDS SAOC
09.2012 - 12.2019
HR
Gulf Brands SAOC
09.2012 - 04.2013
BBA - Business Management
University of Ballarat, City University College
10.2007 - 11.2011